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Time billing Mac IT Support

Time billing vs. Project billing

by Alary Techon 29 April 2015in blog No comment

Time is one of the hardest things to put a price tag on especially for the information age worker.

Here is the dilemma; the better I am at reaching a satisfying solution the less I will get paid, whether this is because I am smarter, more efficient or simply have more experience. And vice versa, when I am less knowledgeable and take longer to solve the issue, I get paid more!.

Does this sound logical? or even fair?

Is the price for my services based on the time spent on the job or time spent acquiring experience and knowledge to do the job well?

It is common amongst Technicians/Consultants billing for their time, to feel guilty if they take longer time to solve the problem (they feel they should be better than that), and end up giving away time for free!

In reality, there is no measure or reference to how long solving a problem should take, every problem is different, however there are smarter and more efficient Techs/Consultants with more experience who take less time to reach the solution.

Here is the simple answer; just bill for the project and the more efficient you are the higher the profit margin.

This will work for projects with very clear deliverables, for less clear ones the Techs/Consultants would have to take their chances and estimate how long it would take. The more experienced they are the more accurate the estimation is..

The funny thing about this method is even when the Tech/Consultant spends more time than estimated (which is always the case), he or she would be happy to give some time away for the sake of a satisfied client.

Project based billing is my preferred method, I believe it is the fairest to the clients, let’s put it this way; if I can’t estimate how long it will take me to get the job done who can? The client? How would it be fair to tell the client “I’ll come and work on this problem and you need to have an open budget for my services”?

However, not everything is a project with deliverables, there are cases where there is a problem that needs to be solved regardless of the budget (within reason of course), that’s why I feel that we need to know when to bill for time and take no responsibility for any delays and when to own the project and fulfill the job at any cost.

With time the reputation of the Tech/Consultant will proceed him and clients will trust his estimates and his billings.

 

 

Ahmed Kufaishi
Chief Technologist – Alary Technologies
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HOW TO SPEED UP YOUR MAC

How To Speed Up Your Mac Device

by Alary Techon 21 April 2015in blog No comment

The more RAM you have the faster and better your computing will be. If your system is low on RAM it will experience slowdowns at practically every turn from launching programs to loading documents. The best way to speed up an old Mac, dramatically, is to replace its old hard drive with a new solid state drive; but just upgrading your RAM is a much more sane solution, being the most cost effective.

RAM (Random Access Memory) refers to a small replaceable circuit board that contains memory chips designed to give a computer a high-speed temporary work area, which is where data apps are temporarily stored while being used. Having more RAM will help your computer to run larger apps, and more apps at the same time, to reduce and even eliminate the need to continuously load data from the hard drive.

The first thing you should do is to determine if your system’s RAM is able to be upgraded (give us a call if you don’t know how to check). If the RAM is soldered to the motherboard, in the case of Retina MacBook Pro and MacBook Air, the RAM cannot be upgraded; but, if you’re running MacBooks, Mac Pros, or iMacs, (even on Mac minis, but challenging) then start by checking the memory pressure graph in Mavericks, which should tell you if you are running low on usable RAM. If the green wedge on the chart is always below 25 percent then upgrading the RAM is a MUST.

4GB is a general minimum for RAM, but if the system can handle the extra then install at least 8GB, or 16GB is even preferred. 4GB Macs are fairly limited with running multiple apps at once and 16GB Macs aren’t much of an improvement over 8GB or 12GB Macs, except if the system is running professional-quality (usually video editing) apps. If your Mac can run Yosemite, then its RAM could probably be upgraded to at least 8GB. As well, if you use an iMac heavily for professional, time-sensitive projects like creating videos, music, or creating complex documents, then consider increasing the capacity of your system to 16GB of RAM or more.

Remember that your Mac can contain the same components as a PC, so be sure to consult with us to make sure that the RAM matches your system’s specifications. But whatever you do, don’t cut any corners on the RAM that is installed in your system. Just because PC owners have become tolerant of imperfect RAM, which can cause system crashes, app crashes, and failures to boot, doesn’t mean that Mac users need follow suit. It’s very difficult to trace the source of these types of problems and cheap RAM is a far more common failure point for Macs than most people even realize.

Searching RAM upgrades on your own can be tricky, since you really need to be tech-savvy in order to wade through the part numbers, and relying upon online help or video help guides to get you through the process can be a daunting endeavor and time consuming, as well. Some third party company’s parts have been known to work well in the short term, but failing a year down the line.

Ultimately, you may consult with us here at Alary Technologies, a professional & apple authorized service provider that knows the way around the Mac world. It is well worth it and for the long haul we will provide a real person to talk to directly.

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Apple Hard Drive Upgrade

How To Improve The Life And Performance Of Mac Device With SSD?

by Alary Techon 2 April 2015in blog No comment

Why You should Upgrade Your Mac’s Hard Drive for Maximum Life and Performance

Once you have verified that merely upgrading your RAM is not enough for you, and that your machine is older than 3 to 5 years (manufactured 2009 to mid-2012); as opposed to spending $2,499 for the new iMac with a 5K Retina Display, it’s possible to radically enhance the performance of your Mac. Installing a solid state drive (SSD), either in addition to or instead of its original hard drive, is an easy step to extending the life and performance of your machine.

An SSD uses high speed memory chips instead of spinning platter mechanisms in a traditional hard drive. This achieves up to five times the processing speed with no moving parts. Just five years ago SSDs were limited in capacity and expensive, prohibiting Mac users from utilizing the technology. Now these very high quality SSDs are reasonable, and as a bonus are they greatly improve iMacs.

Some prefer to keep the old hard drive intact and just replace the media drive with an SSD, while others prefer to keep the media drive for the occasional CD or DVD and replace the original hard drive with the SSD. It is easier to swap the media drive than it is the machine’s original hard drive, but either option will work.

You will, however, save some money by keeping the old hard drive and swapping the media drive instead, since it’s possible to go with a lower capacity model (128GB or 256GB) by doing so. This way all your music, photos, and videos can stay on the old drive and the new SSD can hold OS X and all of your apps. If you want to swap the hard drive, you’ll need a 512GB or 1TB drive, giving your machine enough room for files to accumulate during the next few years.

Apple hard drives have temperature probes inside, but third-party SSDs don’t. An in-line digital thermal sensor is a good idea when installing a new SSD to keep the iMac from automatically turning on its fans whenever the computer is turned on. There are other alternatives to this, but it’s a fairly small investment which will prevent having to mess around with manual fans in order to keep the Mac running smoothly.

As soon as your installation is complete your iMac will be noticeably quicker and you’ll see that by simply adding a new SSD, allowing 3 to 5 times the speed of the old hard disk across apps and other files, your iMac will feel like a brand new machine. The prices have fallen enough so that users can now have the perfect balance of speed and capacity, and they can have it reasonably. There is no better, cost effective way to put some new speed into an old iMac.

We specialize in the upgrades of Macs. You can say we are professionals.  Call us today to find out how you can boost your Macs performance and make it better than brand new.

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suspicious-activity-scam

Mac Tech Support Scams: Know How To Deal With It

by Alary Techon 3 February 2015in blog 2 comments
The Apple computer is still one of the most secure system around but the humble pop up is making its way to the system in ever increasing ways via your web browser. The pop ups in themselves don’t harm you but your reaction can. If you have the option to click any button apart from “OK” or “Continue” then do so. What the scammers want is for you to continue and agree to there terms and condition, this maybe in the form of downloading software, going to another website for you to enter payments or calling a phone number to speak with a technician who can fix the problem you seem to have. Some are even wording the text in a way that you think your contacting Apple for help, Apple will never ask you to call a number from a pop up window.

 

If any website suddenly displays a pop up saying you need to install flash or java make sure the site is trustworthy before you do so, then don’t use the link provided go to flash or java yourself and download it from them directly. Don’t use a supplied link from a webpage if your unsure.

 

Some examples of known pop up are below, if your ever in this position, try and close the message or the browser window, if it no longer lets you close the window try and quit the browser from the menu bar or use “command Q” to quit. If that is also not working you may need to force quit the browser, from the Apple menu you will see the force quit menu option.

 

Another tip is if you restart Safari and it’s going directly back to the same page or pop up, you can “safe boot” Safari by holding down the Shift key as you launch this will then ignore the last page Safari visited.

 

 

If you are past that stage and you can’t set rid of the message, call us.

 

Below are some examples of the FAKE messages
Genieo-fake-Flash-10Bz55zRGrsNW2c21MRE92QjV3Y1U
Now Safari will some times detect a Phishing site, and here is how the REAL warning looks like, as you can see there is no telephone number to call:

Screen Shot 2015-02-05 at 12.12.42 PM

 

Ray Allen
Apple Certified Technician
Alary Technologies

 

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Time machine

How To Backup Mac Device With Time Machine

by Alary Techon 3 February 2015in blog No comment

 

We all know we should back up but how many of us actually do, should we bother.  Short answer is if you value your digital life then YES and often.

 
Why!!
The device your currently looking at and reading this on is purely that, an electronic device, a device that can fail at any given moment for no apparent reason. It could get lost, damage, stolen, broken the list goes. DATA can be lost in a instant for a number of reason. This of course may not happen to you, but it could. You need to protect yourself.

Any DATA that is important to you and is in a digital form should be in at east two places at any given time, that does not mean “I have a copy of it on my desktop and another in my documents folder” thats still in the same machine on the same drive that can fail, both will be gone.

How:
The Mac for may years has made this task easy, you plug in an external hard drive and switch on Time Machine, then the mac does the rest. At the simplest level that is it.

1. Get any external hard drive.
2. Make sure its in the right format, Time Machine requires “Mac OS X Extended (Journaled) if the drive is new out of box, Time Machine will prompt you then reformat it for Mac if it was a PC formatted drive. If it does not you can erase the external drive with Disk Utility from your Utilities folder.
3. Go into the “Time Machine” preferences from the System Preferences or from the Time Machine icon in the menu bar.
4. Switch on Time Machine and select the backup drive from the list. You can encrypt the backup is you wish.
5. Sit back and Time Machine backup everything.
6. If your on a laptop make sure the charger is plugged in and the machine is not going to sleep.

The first backup can take a long time depending on how much stuff you have, after that when ever the drive is plugged in whatever files change on your Mac they will be backed up every hour. Don’t have time to wait for the hour, You can also force a “backup now” from the time machine menu bar.

Time machine will let you restore individual file or in the event of a drive failure it can restore the machine back to how it was before.

When:
Backup as often as you can, if you don’t like having the drive plugged in all the time on lets say a laptop, then plug it in after you have done some important work and feel a copy of that should be made. Then select the backup now feature from the menu bar.

If you forget to run a backup, Time Machine will remind you after so many days you have not performed a backup and will keep telling you until you do.

You can also have more than one backup hard drive running on Time Machine and if you really want to be safe, setup another drive and maybe update this every week and store the drive away from the computer, ideally in a different room or location (even consider off site)

Hard drive are cheap, DATA for some people is not replaceable at any cost.

Your next step….. go and backup.

Ray Allen
Apple Certified Technician
Alary Technologies

tm_new_drive
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Alary Tech Holiday Header

Best wishes for a wonderful holiday

by Alary Techon 23 December 2014in blog No comment

Our first year in business has been successful & exciting with all your support and encouragement. Thank You! We wish you & your loved ones an enjoyable holiday season & a very happy New Year from your friends at Alary Technologies.

 

Holiday Office Hours
We will be closed from December 25th – January 4th. During this period we will be responding to inquiries via email and available by appointment only.

 

Xmas 2014

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Untitled-7

Yosemite Upgrade

by Alary Techon 29 October 2014in Uncategorized

Introducing  the new Apple Yosemite update

The Yosemite upgrade is finally with us! here’s a list of which machines you can use it on:
  • iMac (Mid 2007 or newer)
  • MacBook (Late 2008 Aluminum, or Early 2009 or newer)
  • MacBook Pro (Mid/Late 2007 or newer)
  • MacBook Air (Late 2008 or newer)
  • Mac mini (Early 2009 or newer)
  • Mac Pro (Early 2008 or newer)
  • Xserve (Early 2009)
Make sure you have enough RAM for Yosemite, we recommend 4GB minimum and ideally 8GB. Before installing any new system always backup your machine, the simplest way is Time Machine it’s built into your Mac OS.
Remember we can assist you with all your backup needs, we can setup your first Time Machine backup, and it will continue to backup automatically every time you plug it in.
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wet-components-300x223

Spilled Water On Your MacBook Pro? Here’s What To Do

by Alary Techon 4 July 2014in Uncategorized
Liquid spills on Macbook Pro are one of the most common accidental damages that occurs to a Mac.

Unfortunately your Mac is not water proof and liquid will damage it when/if got inside. The damage is regularly is caused in two ways:

• Through corrosion of the conducting parts by the liquid, the corrosion intensity and time to effect will depend on the liquid chemical properties.
• Liquids are generally very conductive and will short out circuits when live.
If you have a computer with liquid just spilt; DO NOT attempt to power it ON to see if it still works; leave it OFF! if it’s ON turn it OFF immediately. Having the computer ON with liquid inside it will cause the components to short out and possibly burn, in addition the fan with push the liquid all over the insides of your computer.
Bring your Mac to us as soon as possible, we will take the machine apart, professionally clean every component and let it dry completely. We will then assemble it back together, and run a full test on all components.

We may need to replace some parts however, the objective is to reduce the damage as much as possible. We can’t guarantee what the outcome will be but we will do our best to save your computer and data.

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MLB

Liquid Spill on Macbook Pro

by Alary Techon 4 July 2014in blog No comment

Liquid spills on Macbook Pro are one of the most common accidental damages that occurs to a Mac.

Unfortunately your Mac is not water proof and liquid will damage it when/if got inside. The damage is regularly is caused in two ways:

• Through corrosion of the conducting parts by the liquid, the corrosion intensity and time to effect will depend on the liquid chemical properties.
• Liquids are generally very conductive and will short out circuits when live.

 

If you have a computer with liquid just spilt; DO NOT attempt to power it ON to see if it still works; leave it OFF! if it’s ON turn it OFF immediately. Having the computer ON with liquid inside it will cause the components to short out and possibly burn, in addition the fan with push the liquid all over the insides of your computer.

 

Bring your Mac to us as soon as possible, we will take the machine apart, professionally clean every component and let it dry completely. We will then assemble it back together, and run a full test on all components.

 

We may need to replace some parts however, the objective is to reduce the damage as much as possible. We can’t guarantee what the outcome will be but we will do our best to save your computer and data.
[caption id="attachment_465" align="alignnone" width="300"]Logic board with coffee stains Logic board with coffee stains[/caption]

 

[caption id="attachment_464" align="alignleft" width="300"]Cleaned MacbookPro logic board Cleaned MacbookPro logic board[/caption]

 

 

[caption id="attachment_466" align="alignnone" width="237"]MacbookPro internal components let to dry MacbookPro internal components let to dry[/caption]

 

 

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ALARY Technologies joins Apple Affiliation program

by Alary Techon 15 May 2014in blog No comment

We are very excited to announce that we are now part of the Apple Consultants Network business affiliation program, this will allow us to continue to support our clients through the recommendation of Apple products and the Apple business teams, however in a more structured way.

Our clients will be able to purchase their Apple products through a link on our page, they can choose to ship directly to them, or ship to our office for pre-installation and configuration. Please click on the link bellow:

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