Virtual Help Desk
Speedy solutions to common problems, just a few clicks away.
With offices changing, it’s important for employees to still have access to speedy and continuous IT support. Get the help you need virtually, from anywhere in the world.
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Reach out for support anytime during your workday
Our online ticketing system is incredibly easy for anyone to use. So when technical issues arise, finding IT support is as easy as moving your mouse. We provide support within any AlaryCare services - so whether someone is having trouble with apps, setting up a printer, internet issues and more - we have dedicated professionals ready to take the call.
How it Works?
All employees will have access to an employee portal which can be accessed 24/7 for looking up common questions and submitting tickets to agents. We have agents available from 9-5 during the workday who will quickly respond to inquiries by calling employees wherever they are.
Why do you need the Virtual Help Desk?
Easy Access Anytime
Our agents are available Monday-Friday from 9-5 every day. Simply submit a ticket and our agents will get back to you within.
A Wide Range of Support
While agents are available during working hours, there is also a bank of commonly asked questions which can be accessed 24/7 from the employee portal. Find answers to common questions immediately, so you can get on with your day.
Book time with a technician
To make it easier to schedule calles we have introduced a new feature where you can book the time that works for you to have a technician connect to your computer remotely and resolve the issue. Just pick a time that works for you, and we’ll be there.
WANT TO LEARN MORE?
This service is included as part of all AlaryCare services. Pricing is customized to your number of employees and specific needs. Reach out now for a free discovery call and quote.
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