Frequenty Asked Questions
Who is ALARY Technologies?

Our team has over 100 combined years of experience with Apple products and more tenure than most Apple stores. We’re highly knowledgeable about the entire Apple ecosystem and continuously learning. Our clients are professionals across medical, legal, and design industries and we’ve built deep expertise into the tools and practices they use. Especially for clients with data privacy issues, we understand how to protect and secure their systems.

Why choose ALARY Technologies?

Apple Authorized Service Provider

Member of the Apple Consultants Network

Local Canadian support team

Fast response times

Expertise in Apple, Microsoft 365, and cybersecurity

Managed IT services with predictable monthly costs

Support for both Apple and Windows environments

Trusted by professional organizations across Ontario

Do you fix Apple devices under warranty?

Yes, ALARY Technologies is an Apple Authorized Service provider, and we do all our repairs according to Apple standards using only Apple original parts.

Do you provide Apple IT Services?

Yes, we specialize in providing IT support for users of Apple technology and we also help them integrate their devices with other cloud providers like Microsoft and Google.

Do you provide data recovery on Apple devices?

Yes, Our expertise in the Mac OS and the iOS storage system allows us to do 1st and 2nd level data recovery, we contract 3rd party vendor for 3rd level data recovery. We will be happy to give you a free estimate before we proceed.

Do I need to leave the computer to get it fixed?

We understand that you have a strong attachment to your Apple device and don’t want to be separated from it. However, we kindly request that you leave the device with us for a day so that we can complete the necessary testing and provide you with a clear estimate of the repair cost and duration.

Do you provide IT services in the Toronto area?

Yes, ALARY Technologies has two offices in Ontario, Toronto North York and Oshawa, we cover all of southwest Ontario with physical and on-site techs. and all of Canada and the US remotely.

Do you provide IT service to Windows computers?

We specialize in providing technical support for Apple hardware, but we also offer support for Windows and other vendors. Our team of engineers has a diverse range of skills to meet complex requirements. Despite the fact that most of our clients use Macs, we also provide support for Windows PCs and peripherals. We prioritize the needs of our clients and always strive to meet complex requirements.

Do you offer managed IT services with fixed monthly pricing?

Yes. Many of our clients choose our managed IT service plans, which provide ongoing support, monitoring, maintenance, cybersecurity, and strategic IT guidance for a predictable monthly fee.

Do you offer free consultations?

Yes! New business? Get a free IT audit, consultation & proposal with a quotation. We’ll send an engineer your way. No hard-sell or hassle. We follow up a few times.

Do you sell Apple computers?

Yes, ALARY Technologies an an Authorized Apple Reseller selling new Apple devices and configureing them to work in your business, check out our reseller page

What is included in your managed IT services?

Our managed IT services can include help desk support, device management, cybersecurity protection, patch management, Microsoft 365 administration, backup monitoring, vendor management, employee onboarding/offboarding, compliance assistance, and strategic IT planning.

Do you support hybrid Apple and Windows environments?

Yes. While we specialize in Apple technology, many of our clients operate mixed Apple and Windows environments. We support Microsoft 365, Windows PCs, Apple devices, networking equipment, and cloud services as part of a unified IT strategy.

Can you manage our Macs remotely?

Yes. Using enterprise-grade management platforms such as Addigy and Jamf, we can remotely deploy software, enforce security policies, troubleshoot issues, and support users without requiring an on-site visit in most cases.

Do you help businesses prepare for cyber insurance requirements?

Yes. Many cyber insurance providers require specific security controls. We help organizations understand, implement, and maintain these requirements to improve their security posture and support insurance applications.

What happens if one of our employees leaves the company?

We can assist with employee offboarding by disabling accounts, securing company data, revoking access to systems, collecting managed devices, and ensuring compliance with your internal security policies.

Do you provide after-hours support?

Yes. After-hours support options are available for clients who require assistance outside of regular business hours. Please contact us to discuss your operational needs.